Frequently Asked Questions
Everything you need to know about your Big Agnes shopping experience.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental US. Express and overnight shipping options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track the status of my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package.
Are your apparel materials sustainably sourced?
Yes, we are committed to ethical manufacturing. Our latest collections utilize organic cotton, recycled polyester, and bluesign® approved fabrics to minimize environmental impact.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.